Frequently Asked Questions

What types of products do you offer?

At My Tiny Anchor, I offer a beautiful range of personalized dolls and darling playsets, designed to spark imagination and encourage gentle play. Our products include beautifully crafted dolls and interactive environments, such as My Tiny Homes and little Mama playsets.

How can I personalise my doll?

Personalisation options for our dolls vary by product. Please check the product description for specific personalisation options available for each doll.

Are your products safe for children?

Yes, all of our products are crafted with care and made from child-safe materials. We prioritise safety and quality in every item we create, ensuring that they are suitable for children to play with.

What is the recommended age for your dolls and playsets?

My dolls and playsets are designed for children aged 3 and up. I encourage gentle play and imaginative storytelling, making them perfect for young children who love to create their own magical adventures. I also recommend all small parts be removed for younger children during soft play.

How do I care for my dolls and playsets?

To keep your dolls and playsets in great condition, I recommend spot cleaning with a damp cloth and mild soap, gentle baby wipes also work efficiently for surface marks. Avoid submerging them in water or using harsh chemicals, as this may damage the materials. Air dry or gentle hair drying is recommended if your Doll gets wet.

What is your return policy?

I strive for customer satisfaction. If you are not completely happy with your purchase, please contact me within the day of receiving your Doll. For information on returns and exchanges, be sure to check my return policy for detailed guidelines.

How long does shipping take?

Shipping times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2days of purchase, and you can expect delivery within a standard timeframe. Please refer to my shipping policy for more specific information.

Can I track my order?

Yes! Once your order has shipped, you will receive a tracking number via email (check your spam/junk folder). You can use this number to track your order's progress until it arrives at your doorstep.

How can I contact customer support?

If you have any questions or need assistance, feel free to reach out via the chat widget on this website or any inbox of my social medias', alternatively you can email me at roxy@mytinyanchor.com.au.